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Where do I send my payments?
Modomo,Inc.
PO Box 5118
Winter Park, Florida 32792-9997
To insure prompt processing of your check or money
order payments, please include your username on the memo line.
When do I get a bill?
The billing period is month to month. You should
expect to receive your bill 7 days before the end of the month.
What do I do if I don't get a bill?
Customers who have requested automatic payment (i.e.
credit card or automatic checking account withdrawal) are not invoiced. If you
are unsure about your billing, please e-mail billing@modomo.com or give the
billing department a call. Keep in mind that you are responsible for your monthly
charges whether or not you receive an invoice. For more info see modomo.com's
billing policies.
I think my bill is incorrect, what should I do?
The best way to notify the billing department is
to send an e-mail about your invoice or to give us a call. Please be sure to
include your name, username and a phone number (specify if daytime or evening)
in any correspondence.
How do I close my account?
The easiest and most efficient way to close your
account is to first speak with your Customer Care Representative. We do not
prorate monthly charges so try to time your account closure to match your billing
cycle.
How do I add services to my account?
Call your Customer Care Representative for information
on our promotions and other available products.
How do I change my personal information?
Call your Customer Care Representative at (407)540-0474
or if you are outside of the 407 area code call 1-866-483-2637.
