Setting
up email in outlook express
Setting
up email for 2 computers using outlook express
How to
access email from any location using webmail
Can't send mail
Your default root e-mail account
Problems resolving your mailhost
Any Username And Password Error
Understanding Your Mail Server
Can't send mail
Our SMTP servers are configured as secure relays. This
means that you cannot simply reference "mail.yourdomain.com" as an
outgoing mailserver unless you successfully log in via one of your POP3 accounts
at "mail.yourdomain.com” before you try to send. This is a mandatory
setting to prevent spammers from using our mailservers as havens for unsolicited
e-mail If you are getting a "relaying prohibited" or "disconnected
by administrator" error, it means that you haven't logged into the POP3
server at your domain before you tried to send e-mail through the smtp server
at your domain. To log in, you need to check for mail first.
In addition to this, you might not be able to send regardless
of if you checked mail successfully. Some ISPs have it set so that their users
cannot use an outbound SMTP server to relay messages. If you are still experiencing
problems sending through your domain, and are certain that you have logged in
via POP3 to an account at your domain, you might want to contact your local
ISP to see if they do allow their users to use outbound smtp servers. >
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Your default root e-mail account
Every account starts out with a default "catch-all"
account for its domain. This e-mail box will grab all mail heading to ANYNAME@yourdomain.com.
The login for this box is simply the same main account login you received after
signing up. Thus, if your root account is "test@homepage.net" (login
of "homepage" - first 8 letters of your domain), there is no need
to request an alias to your root account, because all names under your domain
already are filtered into this account.>
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Problems resolving your mailhost
If you find that you can't get "mail.yourdomain.com"
to resolve as a valid SMTP or POP3 server, please check to make sure that your
domain is registered to our nameservers. Also, try clearing out your cache and
cookies and then restarting your computer. In some cases, your registration
may not have been properly completed by the registrar. >
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Any Username And Password
Error
The main cause for this is trying to access the e-mail
account with the wrong user / password. If this is NOT your primary e-mail account,
remember to use the full e-mail address (user@domain.com) as your user name
for logging in. If all else fails, simply remove, and then recreate the account
with your mail control panel.
If none of this helps, then most likely the POP3 box in
question has received a corrupted message. Contact support and tell them to
clear that box out. Usually this results in most or all of that particular mailbox's
contents being erased.>
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Understanding Your
Mail Server
Remember to always use "mail.yourdomain.com"
as the incoming (POP3) and outgoing (SMTP) server in your local e-mail client
(Outlook Express, Lotus Notes, etc.).
In the Cpanel mail control center, the forwarding function
provides forwarding to outer addresses, and can be used to alias one account
to another. Thus, if you want mike@homepage.net to head to a POP3 account of
slim@aol.com, use a forward to make this happen.
All POP e-mail boxes EXCEPT the default account use the
full e-mail address (user@domain.com) as the user name for logging in.
Your "default address" is the root catchall mailbox.
It receives messages heading to all addresses that aren't set up as unique pop
accounts within your domain. Keep in mind that the default address account does
NOT use the full e-mail address format, like other pop accounts. The login for
your default address is the same as the main FTP login for your account.
If it seems that you cannot lock a POP3 account to
retrieve messages for any reason, the quickest way to solve this for yourself
is to delete and recreate the account with your control panel. This saves time
as it bypasses asking our support staff for assistance. The changes you make
to your e-mail items with your control panel are done in real time.
The mailing list feature is very simple, please keep that in mind. If you require
a more powerful listserv program, you should probably look elsewhere. We cannot
utilize a robust listserv on our webhosting machines without causing the server's
overall performance to suffer.>
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